Legal Information
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Email: legal@jrm-ecommerce.com
Phone: +60 3-1234 5678
Business Hours: 9 AM - 6 PM
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Shipping Policy
Effective Date: August 6, 2025
Last Updated: August 6, 2025
Shipping Partner: EasyParcel Malaysia
1. Shipping Overview
JRM E-commerce partners with EasyParcel to provide reliable and affordable shipping throughout Malaysia. We offer various shipping options to meet your delivery needs and timeline preferences.
Free Shipping Available
Enjoy free shipping on orders over RM150 within Peninsular Malaysia, and RM200 for East Malaysia.
2. Delivery Areas
Peninsular Malaysia
Coverage: All states including Kuala Lumpur, Selangor, Penang, Johor, etc.
Delivery Time: 1-3 business days
Free Shipping: Orders above RM150
East Malaysia
Coverage: Sabah, Sarawak, and Labuan
Delivery Time: 3-7 business days
Free Shipping: Orders above RM200
3. Delivery Timeframes
Standard Delivery
Peninsular Malaysia: 2-3 business days | East Malaysia: 4-6 business days
Most economical option with reliable service
Express Delivery
Peninsular Malaysia: 1-2 business days | East Malaysia: 2-4 business days
Faster delivery for urgent orders (additional charges apply)
Same-Day Delivery
Available in: Klang Valley (KL, Selangor selected areas)
Orders placed before 12 PM, delivered by 6 PM
4. Shipping Costs
Peninsular Malaysia
| Weight | Standard | Express | Same-Day |
|---|---|---|---|
| Up to 1kg | RM8.90 | RM12.90 | RM15.90 |
| 1-3kg | RM12.90 | RM16.90 | RM19.90 |
| 3-5kg | RM16.90 | RM22.90 | RM25.90 |
| 5-10kg | RM22.90 | RM29.90 | RM35.90 |
East Malaysia
| Weight | Standard | Express |
|---|---|---|
| Up to 1kg | RM15.90 | RM22.90 |
| 1-3kg | RM19.90 | RM28.90 |
| 3-5kg | RM25.90 | RM35.90 |
| 5-10kg | RM35.90 | RM45.90 |
5. Order Processing
Processing Timeline
- • Standard Orders: 1-2 business days
- • Member Orders: Priority processing (same day if ordered before 2 PM)
- • Custom/Personalized Items: 3-5 business days
- • Pre-orders: As per product availability date
Order Cut-off Times
- • Same-day processing: Order by 2:00 PM (Monday-Friday)
- • Same-day delivery: Order by 12:00 PM (Klang Valley only)
- • Weekend orders: Processed on next business day
- • Public holidays: Processing resumes on next working day
6. Packaging & Handling
We take great care in packaging your orders:
- Protective Packaging: Bubble wrap, air cushions, or foam padding for fragile items
- Eco-Friendly Materials: Recyclable boxes and minimal plastic use
- Weather Protection: Waterproof packaging for electronics and sensitive items
- Secure Sealing: Tamper-evident tape and secure closure methods
- Fragile Item Handling: Special "FRAGILE" labels and extra padding
7. Delivery Process
Tracking Your Order
- • Tracking number sent via email and SMS upon dispatch
- • Real-time tracking available on our website and app
- • Delivery notifications and estimated time updates
- • Delivery attempt notifications and rescheduling options
Delivery Attempts
- • Up to 3 delivery attempts at no extra charge
- • Delivery between 9 AM - 6 PM on business days
- • Contact recipient before delivery attempt
- • Option to reschedule delivery or arrange pickup
8. Special Delivery Instructions
Address Requirements
- • Provide complete address with postal code
- • Include apartment/unit number and building name
- • Add landmarks or special delivery instructions
- • Ensure contact number is reachable during delivery hours
Restricted Areas
We may not be able to deliver to:
- • Remote areas without proper road access
- • Military installations or restricted zones
- • P.O. Boxes (physical address required)
- • Areas with ongoing construction or road closures
9. Delivery Issues
Lost or Damaged Packages
- • Report within 48 hours of expected delivery
- • Full refund or replacement guarantee
- • Investigation with shipping partner
- • Compensation for inconvenience
Failed Delivery
- • Notification via SMS and email
- • Option to reschedule delivery
- • Pickup from designated location
- • Return to sender after 7 days
10. Member Shipping Benefits
JRM E-commerce members enjoy exclusive shipping perks:
- ✨ Free shipping threshold reduced: RM120 for Peninsular Malaysia
- ✨ Priority processing: Orders processed within 24 hours
- ✨ Express upgrade: Free express shipping on orders over RM300
- ✨ Flexible delivery: Choose preferred delivery time slots
- ✨ Extended holding: Packages held at pickup points for up to 14 days
11. International Shipping
Currently, we only ship within Malaysia. International shipping may be available in the future. Sign up for our newsletter to be notified when international shipping becomes available.
12. Contact Information
For shipping-related inquiries:
Shipping Department
JRM E-commerce Sdn Bhd
Email: shipping@jrm-ecommerce.com
Phone: +60 3-1234 5678
WhatsApp: +60 12-345 6789
Live Chat: Available 9 AM - 6 PM (Monday-Friday)
Tracking Support: Available 24/7 on website
13. Policy Updates
Shipping costs, delivery timeframes, and policies may change due to seasonal demand, carrier updates, or other factors. Any significant changes will be communicated through email notifications and website updates. Current shipping rates are always displayed at checkout.
We're committed to providing reliable and affordable shipping throughout Malaysia.