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Email: legal@jrm-ecommerce.com
Phone: +60 3-1234 5678
Business Hours: 9 AM - 6 PM
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Cookie Policy
Effective Date: August 6, 2025
Last Updated: August 6, 2025
Compliance: GDPR, Malaysian PDPA, and international privacy standards
1. What Are Cookies?
Cookies are small text files that are stored on your device (computer, smartphone, tablet) when you visit our website. They help our website function properly and provide you with a better browsing experience.
Cookie Information Storage
Cookies may store information such as your preferences, login status, shopping cart contents, and website settings to enhance your experience on future visits.
2. Types of Cookies We Use
Essential Cookies (Always Active)
These cookies are necessary for the website to function properly and cannot be disabled.
- • Authentication: Keep you logged in to your account
- • Session Management: Maintain your shopping cart contents
- • Security: Protect against fraud and security threats
- • Load Balancing: Distribute website traffic efficiently
- • CSRF Protection: Secure form submissions
Functional Cookies (Optional)
These cookies enhance your browsing experience by remembering your preferences.
- • Language Preferences: Remember your preferred language
- • Display Settings: Save your theme and layout preferences
- • Location Data: Remember your delivery location
- • Accessibility: Store accessibility settings
- • Recently Viewed: Track products you've recently browsed
Analytics Cookies (Optional)
These cookies help us understand how visitors interact with our website.
- • Google Analytics: Track website usage and performance
- • Page Views: Monitor popular pages and products
- • User Journey: Understand how users navigate our site
- • Error Tracking: Identify and fix website issues
- • Performance Monitoring: Optimize loading times
Marketing Cookies (Optional)
These cookies help us show you relevant advertisements and measure campaign effectiveness.
- • Facebook Pixel: Track conversions from Facebook ads
- • Google Ads: Measure advertising campaign performance
- • Retargeting: Show relevant ads on other websites
- • Affiliate Tracking: Credit affiliate partners for referrals
- • Email Marketing: Track email campaign engagement
3. Detailed Cookie Information
| Cookie Name | Purpose | Duration | Type |
|---|---|---|---|
| __session | User session management | Session | Essential |
| cart_id | Shopping cart persistence | 30 days | Essential |
| auth_token | Authentication state | 7 days | Essential |
| theme_preference | UI theme selection | 1 year | Functional |
| language | Language preference | 1 year | Functional |
| _ga | Google Analytics tracking | 2 years | Analytics |
| _fbp | Facebook Pixel tracking | 90 days | Marketing |
4. Managing Your Cookie Preferences
Cookie Consent Banner
When you first visit our website, you'll see a cookie consent banner. You can choose to accept all cookies, accept only essential cookies, or customize your preferences.
Website Cookie Settings
Change your cookie preferences at any time:
- • Click "Cookie Preferences" in the footer
- • Access through Account Settings
- • Use the floating cookie icon (if available)
- • Changes take effect immediately
Browser Settings
Control cookies through your browser:
- • Block all cookies (may affect functionality)
- • Delete existing cookies
- • Set cookie preferences per website
- • Enable/disable third-party cookies
5. Browser-Specific Instructions
Google Chrome
- Click the three dots menu → Settings
- Go to Privacy and security → Cookies
- Choose your cookie preferences
- Manage exceptions for specific sites
Mozilla Firefox
- Click menu → Options → Privacy & Security
- Find Cookies and Site Data section
- Manage Data or clear existing cookies
- Set cookie acceptance preferences
Safari
- Safari menu → Preferences → Privacy
- Choose cookie blocking preferences
- Click Manage Website Data
- Remove or modify site-specific settings
Microsoft Edge
- Click three dots → Settings → Privacy
- Select Cookies and site permissions
- Manage cookies and site data
- Configure tracking prevention
6. Impact of Disabling Cookies
⚠️ Essential Cookies Disabled
- • Cannot maintain login session
- • Shopping cart will not persist
- • Security features may not work
- • Website functionality may be limited
ℹ️ Functional Cookies Disabled
- • Language preference not remembered
- • Need to reconfigure settings each visit
- • Recently viewed products not saved
- • Personalized experience limited
📊 Analytics/Marketing Cookies Disabled
- • Less relevant advertisements
- • Cannot measure website performance
- • Limited ability to improve user experience
- • Retargeting campaigns won't work
7. Third-Party Cookies
We use services from trusted third parties that may set their own cookies:
Google Analytics: Website traffic analysis
Privacy Policy: Google Privacy Policy
Facebook Pixel: Advertising and conversion tracking
Privacy Policy: Facebook Privacy Policy
Billplz: Payment processing
Privacy Policy: Billplz Privacy Policy
EasyParcel: Shipping and logistics
Privacy Policy: EasyParcel Privacy Policy
8. Mobile Apps and Cookies
If you access our website through a mobile app or mobile browser, similar tracking technologies may be used. You can control these through your device settings:
- iOS: Settings → Privacy → Tracking → Allow Apps to Request to Track
- Android: Settings → Privacy → Ads → Opt out of Ads Personalization
- Mobile Browser: Follow desktop browser instructions above
9. Data Security
Cookie data is protected using industry-standard security measures:
- Encryption: Sensitive cookie data is encrypted
- Secure Transmission: Cookies sent over HTTPS connections
- HttpOnly Flags: Prevents access from JavaScript for security cookies
- SameSite Attributes: Protects against CSRF attacks
- Regular Cleanup: Expired cookies are automatically removed
10. Children's Privacy
Our website is not intended for children under 13. We do not knowingly collect cookie information from children under 13. Parents can control cookie settings on devices used by their children.
11. Changes to This Cookie Policy
We may update this Cookie Policy from time to time to reflect changes in our practices or applicable laws. When we make significant changes:
- We'll update the "Last Updated" date at the top
- We'll notify you through a banner on our website
- We may ask for renewed consent for new cookie types
- You'll have the opportunity to review and update your preferences
12. Contact Information
For questions about our cookie policy or to exercise your privacy rights:
Privacy Officer
JRM E-commerce Sdn Bhd
Email: privacy@jrm-ecommerce.com
Phone: +60 3-1234 5678
Address: [Company Address], Malaysia
Cookie Preferences: You can also manage cookies directly through our website's cookie settings.
This policy ensures transparency about our cookie usage and respects your privacy choices.